Brand+Content+Frequency+Recency+Distribution=Digital Success

All Elements Are Keys To Digital Brand Success

By David Miranda

Brand

A brand is not a logo, URL, or name. It is short hand for communicating your entity's personality to your target audience.. Think what comes to mind when you consider Starbucks, Coke, YouTube, Apple, etc. What is your brand identity? Ask others and see if it matches your definition.

Content

Whether you are an aggregator of the content of others or create your own, it must be relevant to an audience other than yourself and it must be updated regularly to keep people's interest.

Frequency

How often does your audience interact with your digital properties? The more frequently, of course, the better. Frequency shows you are doing something right.

Recency

Recency measures the time between interactions. Someone, for example, may interact with you 12 times digitally, it is better to have this interaction over a week rather than over a year.

Distribution

Unless you have a pile of money, distribution is the key to generating, sustaining and growing traffic. This is a complex undertaking that requires a clear strategy, measurable tactics, and relentless experimentation. Organic search optimization, paid keywords, affiliate marketing, social media, link sharing, etc. requires the guidance and expertise of specialists in the field. It is not for novices.

In summary a successful digital brand strategy demands relentless oversight. Success goes to the the vigilant.

Keep Your Brand Off The Endangered Species List

Self-Interest Thrives - The Era of "What's In It For Me?"

By David Miranda

A generation ago, brand loyalty was a phenomenon which could be positively exploited by incumbents, i.e. cashing in on good will built over time with constituents. Loyalty (to a product, service, company, leader, media outlet/channel, sports team, significant other, friend, etc.) has been replaced by blatant self-interest. It is a societal trend with a myriad of examples found in all walks of our daily lives. Here are a few:

A generation ago.......

...........people worked for one or two companies in their careers. Today, this is the exception rather than the rule as it is commonplace for people to have many entries on their resumes, i.e. a year here, a couple of years there. Loyalty of a company to its employees or vice versa is, for all intents and purposes, extinct.

...........people loyally consumed the offerings of specific brands over and over - everything from cars, breakfast cereals, shoes, clothing, soft drinks, airlines, telephone service, fast food, etc. Today, in a world of uber-choice and hyper-competition, loyalty is perishable and fleeting.

..........coaches and players were loyal to a specific team, in most instances for the bulk of their careers. Today, free agency and more money has turned both college and professional teams into bands of mercenaries. Coaches and athletes move frequently much to the chagrin of fans.

..........media outlets, such as local newspapers and radio, broadcast news, etc had loyal audiences and readership. Today, with the alternative choices available, audiences are loyal only to their own personal media consumption patterns.

During this shift from loyalty to self-interest, companies have responded with "loyalty" programs (frequent flier or guest programs, credit card reward programs, etc.). Let's face it. These are not "loyalty" programs; these are "self-interest" programs based on greed not loyalty to a specific brand or company. They respond to the points or miles or freebies, not loyalty.

To be fair, there are exceptions.

Apple, Starbucks, Google, Four Seasons Hotels & Resorts, and Nordstrom's, to name a few, have developed a "loyal" following. This enables them to charge a premium for their products and services (or stock). You can, no doubt, add to this list, but the list is short.

It's high time, however, that we call it the way it is - it is about self-interest, i.e. not just "what have you done for me lately?", but rather "what will you do for me now?" Translation: "I have lots of competitive alternatives to spend my time and money. Give me your best deal and I will consider it."

So let's get real. It's not about brand "relationship", "engagement", "loyalty". It's about self-interest. More frankly stated, it is about greed, but as the fictional character, Gordon Gekko stated in the film, Wall Street,

"The point is, ladies and gentlemen, that greed--for lack of a better word is good. Greed is right. Greed works. Greed clarifies, cuts through, and captures the essences of the evolutionary spirit. "

Marketing - Brand Foreplay For Sales

Before Someone Buys Something, They First Have To Be Romanced

By David Miranda

The field of marketing has many descriptive terms to describe and measure brand success such as awareness, recognition, preference, engagement, and relationship to name of a few. The best way, however, to describe and measure brand success is sales.

This is because before anyone buys anything, they first have to desire it. That is what marketing does. It is the business discipline of seduction.

Simply put, marketing is foreplay for sales.

All too often, brands think that a clever "pick up line" (advertising slogan) is enough or perhaps "offering to buy the pursued a cocktail of their choice" (discounting, coupons, free offers) will win their favor. These may be good techniques for "one-night stands" with consumers; but not for sustainable brand relationships. Brands need to create a conversation with the consumer - get to know them, understand their needs and wants.

In other words, consumers want to be romanced by brands - to be recognized and appreciated. This is what great brands do. This is what great marketing does.

Every sale and every repeat sale is the direct result of brand foreplay. Too often a great deal of effort is placed in acquiring a new customer, but also all too often this newly acquired customer is taken for granted wrongly assuming that an acquired customer will be a repeat customer. In a marketplace where preference is perishable, this is a critical miscalculation.

This is why it is critically important for a brand to understand that, in today's highly competitive marketplace, without brand foreplay-without romancing, competitive suitors are relentlessly seducing your current and future customers.

Don't try to "pick up" customers; romance them instead by employing the foreplay of sales.

It's called marketing.

Recognition Marketing - 10 Characteristics Of A Great Brand

By David Miranda


Great brands.....

1. compete with themselves, not others for the hearts, minds, and wallets of customers.


2. are more curious, better informed, more agile and nimble, and less risk-averse than their competitors.


3. are customer-centric understanding that customer retention is the engine for customer acquisition.


4. understand that everything (both the formal and informal) communicates the brand to others.


5. understand that the status quo is the enemy of innovation.


6. compete on value not price.


7. are not "me-too" marketers


8. have a compelling brand "story" that clearly distinguishes it from all others


9. recruit and retain great marketing talent


10. can demand a premium for their products and/or services

Recognition: The Brand Crisis In Professional Sports

Cheating And Bad Behavior Create Image Problem And Consequences For Stakeholders

By David Miranda

The NFL is in the midst of dealing with a rash of off-the-field incidents of bad behavior including the recent plight of one of its star players, Michael Vick, facing federal charges stemming from dog-fighting and cruelty to animals. The rookie NFL Commissioner, Roger Goodell, today, announced Vick would be restricted from the League until further investigation of the charges. The NFL is under intense pressure from fans and activists groups to act responsibly. Nike has suspended a new Michael Vick shoe launch until further notice and will wait until due process has occurred to determine the status of their endorsement deal. Vick has lost renewals of other endorsement deals including AirTran and Coca-Cola.

The NBA is dealing with the indictment of one of its senior referees, Tim Donahy, for gambling on games he officiated and being involved with members of organized crime on point- shaving. This follows many incidents of the League having to discipline players for bad behavior and the highly publicized Kobe Bryant rape trial.

Major League Baseball has tried to deal with the issue of steriods in baseball by a number of its current and former stars. At a Congressional hearing, All Star Rafael Palmeiro flatly denied use of steriods only to be tested positive some months later. Former home run champion, Mark McGwire refused at the same Congressional hearing to answer questions about past steriod use. The MLB investigation continues clouding the accomplishments of soon-to-be all time home run champion, Barry Bonds.

The Tour De France has been embarrassed, by the admission by many top former cyclists, of their use of blood doping. The fate of last year's race winner, Floyd Landis, is still being awaited.

NASCAR has had to levy suspensions and fines against racing teams for cheating.

What does this mean for the sports themselves, their fans, and sponsors? The stakes are very high. Losing fan support, losing lucrative sponsors and advertisers could have a significant impact of the fortunes of these high profile brands.

Officials of these sports are faced with King Solomon decisions in saving their respective brands. Some things they can control, i.e. levying fines, suspensions, lifetime banishment. Some things they cannot, i.e. the legal system and the court of public opinion. Sponsors will have the same decisions based on fan reaction.

This is a brand crisis of epic proportion for all stakeholders. Stay tuned.